Friday, June 3, 2011

Calgary-Munich. Air , 7 Nights Hotel & Tour $926 including taxes



Calgary-Munich, Germany
Roundtrip Airfare, 7 Nights Accommodation & Eagle’s Nest Tour

4 Star Eurohotel & Suites Munchen                        $926 including all taxes
4 Star Innside by Melia Munchen Neue Messe       $935 including all taxes



Departs Calgary on the 22 June. Flights are non-stop both ways.


Eagle’s Nest Day Tour-  Embark on a guided tour of Berchtesgaden, Hitler's mountain retreat and the southern headquarters of the Nazi party on a full day coach trip from Munich. Eagle's Nest is a mountain top lodge built by the Nazis, and is a major drawcard for the region. Located at 6,148 feet (1,834 meters) on top of Mt Kehlstein, the lodge has some of Germany's most amazing views of the Alps mountain range. Ironically, Hitler suffered vertigo and rarely took pleasure in the views. Approx duration 10 hrs.


**Prices are per person, based on double occupancy & are subject to availability**






Puerto Vallarta- Bargain Package Deals from Calgary




Calgary-Puerto Vallarta
Roundtrip Airfare, 7 Nights Accommodation & Airport Transfers

4 Star All Inclusive Royal Decameron Complex   $688 including taxes
Departs 09 June
*77% of all reviews on tripadvisor for this hotel rate it as “excellent” or “very good”

4  Star All Inclusive Riu Jalisco                               $675 including taxes
Departs 10 June
*65% of all reviews on tripadvisor for this hotel rate it as “excellent” or “very good”

4 ½ Star All Inclusive Barcelo Vallarta                  $905 including taxes
Departs 10 June
*69% of all reviews on tripadvisor for this hotel rate it as “excellent” or “very good”

4 1/2 Star All Inclusive Riu Vallarta                        $878 including taxes
Departs 17 June
*64% of all reviews on tripadvisor for this hotel rate it as “excellent” or “very good”


***Rates are per person, based on double occupancy and are subject to availability***



Thursday, May 26, 2011

Kelowna-Las Vegas, Oasis of the Seas Cruise & Ft Lauderdale



Roundtrip Airfare from Kelowna, 3 Nights Las Vegas,
7 Nights Cruise on the Oasis of the Seas & 2 Nights Ft Lauderdale

Depart from Kelowna to Las Vegas on Tuesday, 27 September

Stay 3 Nights at the Rio Suites in Las Vegas

Depart Las Vegas to Ft Lauderdale on Saturday 01 October









Spend 7 Nights aboard one of the largest cruise ships in the world
(Royal Caribbean’s Oasis of the Seas in a Balcony Stateroom overlooking Central Park)

Arrive back in Ft Lauderdale on Saturday, 8th October



Spend 2 Nights at Il Lugano Suites in Ft Lauderdale

Depart Ft Lauderdale back to Kelowna on Monday, 10th October




Your Total Cost for this trip including all taxes and surcharges is $2219CAD


**Price is per person, based on double occupancy & is subject to availability**

PAUL VINCENT
TRAVEL COUNSELLORS
(250) 545-5085 VERNON
(587) 333-1599 CALGARY
(647) 678-4106 TORONTO


www.travelcounsellors.ca/paul.vincent

Wednesday, May 18, 2011

Air Canada Today Only. Calgary-Halifax Roundtrip $326.83 INCLUDING TAXES!!!

 

·         Crazy Domestic Sale Price on right now from Calgary to Halifax

·        
Roundtrip including taxes $326.83!!

·          

·         I haven't seen a price like this in a very, very long time. This sale ends tonight & is subject to availability. Seems to be many dates available right now from June through November

You don't often get deals like this within Canada...so act now!!

 

 

 

PAUL VINCENT

TRAVEL COUNSELLORS

(250) 545-5085 VERNON

(587) 333-1599 CALGARY

(647) 678-4106 TORONTO

 

http://paulstraveldeals.blogspot.com/

 

www.travelcounsellors.ca/paul.vincent

 

 

Monday, May 16, 2011

Absolutely Crazy Bargain Package to Rome

Toronto-Rome, Italy

Roundtrip Airfare & 11 Nights Accommodation

3 Star Residenza Villa Maria  $756 Including all taxes !!!

 

22 May-03 June

 

**Rates are per person, based on double occupancy & are subject to availability**

 

 

 

 

PAUL VINCENT

TRAVEL COUNSELLORS

(250) 545-5085 VERNON

(587) 333-1599 CALGARY

(647) 678-4106 TORONTO

 

http://paulstraveldeals.blogspot.com/

www.travelcounsellors.ca/paul.vincent

 

Sunday, May 8, 2011

Beatles Vegas Getaway from Calgary





PAUL VINCENT
TRAVEL COUNSELLORS
(250) 545-5085 VERNON
(587) 333-1599 CALGARY
(647) 678-4106 TORONTO


http://paulstraveldeals.blogspot.com/
www.travelcounsellors.ca/paul.vincent

14 Night Cruise for $417.52CAD including port charges!!!

Now this is an absolute steal!! Really Crazy!! Act quickly as this won’t last.

14 Night Westbound Trans-Atlantic Cruise
Royal Caribbean- Grandeur of the Seas
Starts in Palma Mallorca, stops in Canary Islands, St Maarten, St John’s, Antigua, Barbados and ends in Panama
Best Priced Inside Cabin      $417.52 CAD including all port charges
Best Priced Outside Cabin   $565.52 CAD including all port charges
Best Priced Balcony Cabin   $1033 CAD including all port charges

Departs 30 October


Ship Features:
Rock Climbing Wall
Casino Royale
Themed Bars & Lounges
8 Bars and Lounges
Six Storey Open Aired Atrium featuring shopping and more
Outdoor Pool
Indoor/Outdoor Pool in a Solarium with a sliding roof
Adventure Ocean for Youths
Day Spa & Fitness Centre


**Rates are per person, based on double occupancy and are subject to availability**


Contact me for more details, or to book:




PAUL VINCENT
TRAVEL COUNSELLORS
(250) 545-5085 VERNON







Tuesday, May 3, 2011

Westjet 30% Promo Code- Valid till May 4th

Promo code

Book your WestJet flight and save on select cities.

Save an extra 30% off new online bookings when you travel from May 12 to September 6, 2011.

To redeem this offer, bookings must be made on westjet.com. Both the Promo code PCR72 and Coupon code G3M9QW4 are required at time of booking on the first page of the booking process. Bookings must be made by May 4, 2011 (9:59pm MT) and travel must occur between May 12 and September 6, 2011. Discount between Montreal, Toronto and Ottawa only applies to Regular fares.

Offer is available on the following flights:

Halifax to/from Montreal /Ottawa/Quebec City/St John's/Thunder Bay/ Toronto

Moncton to/from Ottawa/Thunder Bay/Toronto

Montreal to/from St. John's /Thunder Bay/Toronto

Ottawa to/from St. John's/Thunder Bay/Toronto

Quebec City to/from St. John's /Thunder Bay/Toronto

St. John's to/from Toronto

Thunder Bay to/from St. John's/Toronto

Taxes, fees and surcharges are extra where applicable. Seats are limited and may not be available on all flights. New online bookings only. No cash value. 100% non-refundable. Discount is transferable. Discount does not apply to any connections over 4 hours. Discount cannot be used towards the purchase of a WestJet Vacations package. This promo code cannot be combined with any other promo code or promotional offer.

 

 

PAUL VINCENT

TRAVEL COUNSELLORS

(250) 545-5085 VERNON

(587) 333-1599 CALGARY

(647) 678-4106 TORONTO

 

www.travelcounsellors.ca/paul.vincent

 

Tuesday, April 26, 2011

Ultra Inclusive Bargain from Kelowna

 

 

I’ve not seen this resort or destination anywhere near this pricing before. It’s an awesome deal and a fantastic resort. If you can take advantage of this deal, then act quickly as it will not last. This resort would normally start in the $2400-$2800 range/person...so this is truly a great price.

 

 

Kelowna-Great Exuma, Bahamas

Roundtrip Airfare, 7 Nights All Inclusive Accommodation & Airport Transfers

Departs Kelowna 04 May

 

Sandals Emerald Bay- Ultra Inclusive  $1651.93 INCLUDING ALL TAXES

Every Room at this resort comes with Butler Service !!!

 

**Price is per person, based on double occupancy and is subject to availability**

 

 

 

183 oceanview and oceanfront suites & villas

Top-tier suites include exclusive butler service

18-hole Greg Norman designed championship golf course*

2 impressive pools including a half-acre zero entry pool

Unlimited gourmet dining at 5 restaurants

24-hour room service in all room categories

 

Unlimited premium brand drinks and Beringer® wines

5 full-service bars including swim-up pool bar and piano bar

Red Lane® Concept Spa with Dermalogica® treatments

Unlimited land and water sports including scuba diving*

Conference center with meeting rooms up to 5,000 sq. ft.

150-slip deepwater marina

*        

 

 

PAUL VINCENT

TRAVEL COUNSELLORS

(250) 545-5085 VERNON

(587) 333-1599 CALGARY

(647) 678-4106 TORONTO

 

www.travelcounsellors.ca/paul.vincent

 

Monday, April 25, 2011

Kube Hotel, Paris


Tucked into a tiny, quiet street at the summit of Paris’ Montmartre is a retro-future hotel that defies the classical clichés of Paris, fitting rather into a Jacques Tati vision of modernity. Kube Hotel combines a resolutely geometric sense of architecture, as its name suggests, with a 1960s sci-fi theme in its furnishings and décor, producing a feast for the eyes and senses.


Behind a Haussmanian façade, a glowing Plexiglass cube serves as Kube's reception area, reminiscent of I.M. Pei’s pyramids in the Louvre’s courtyard. A cavernous lobby-cum-restaurant-cum-bar serves as the heart of Kube Hotel, a futuristic, low-lit space with high ceilings, stainless steel accents and a state-of-the-art-sound system camouflaged in red ceiling lanterns. The ultra-trendy "Ice Kube" bar on the mezzanine features Aeero Aarnio’s 1968 Bubble Chairs and a vodka-only drinks menu.

On the other hand, the 26 guestrooms and 15 suites, arranged around hotel Kube's open courtyard, provide a counterbalancing warmth, with high colour contrast, faux-fur accents and bean-bag chairs as well as beds lit from beneath, giving a slightly unearthly edge to the warmth. Biometric fingerprint technology controls room access. The overall effect at Kube Hotel is of an oddly comfy space capsule, a fun version of the future.


Calgary-Paris, France
Roundtrip Airfare & 6 Nights Accommodation
at the Kube Hotel in Montmartre, Paris

$1596.50 including all taxes
Departs 05 September



2 City Package Deal from Kelowna


Kelowna- Paris & Nice, France
Roundtrip Airfare & 13 Nights Accommodation
(3 Nights in Paris & 10 Nights in Nice)

Looking for quality hotel options in both Paris & Nice…Then consider these:


4 Star Holiday Inn Paris Versaille(Paris)  &
4 Star Mercure Nice Centre Notre Dame (Nice)             
$2281 INCLUDING ALL TAXES

4 Star Mercure Paris Montmartre Sacre Coeur (Paris) &
4 Star Splendid Hotel & Spa (Nice)           

$2463 INCLUDING ALL TAXES

4 Star Best Western Derby Alma (Paris) &
4 Star Massena Hotel (Nice)           
$2539 INCLUDING ALL TAXES                                   


Not concerned about location & really just need a place to crash at the end of the night? Then consider this option:
Cerise Chateau (Paris) &
Premier Classe (Nice)                                                                                     
$1798 INCLUDING ALL TAXES



*Price includes Roundtrip Airfare:  Kelowna to Paris, Paris to Nice & Nice to Kelowna.
3 Nights Accommodation in Paris & 10 Nights Accommodation in Nice. Departs 15 September.
Rates are per person, based on double occupancy and are subject to availability






PAUL VINCENT
TRAVEL COUNSELLORS
(250) 545-5085 VERNON
(587) 333-1599 CALGARY
(647) 678-4106 TORONTO
www.travelcounsellors.ca/paul.vincent



Thursday, April 21, 2011

European Bargain Getaways from Calgary

There’s some true bargain deals available departing on the 12th September from Calgary. These are ridiculously low prices especially considering this is still during the tourist season. The St Petersburg deal especially is just an outrageous price. You’d be lucking to get air only for this price, let alone air & hotel. I doubt this will last long, so act quickly.

Calgary-Venice, Italy
Roundtrip Airfare & 6 Nights Accommodation
Best Western Albergo San Marco
$1575 INCLUDING ALL TAXES
This hotel is only 50 Metres from St Mark's Square in Venice. Departs 12 September


Calgary- St Petersburg, Russia
Roundtrip Airfare & 6 Nights Accommodation

Hotel Saint Petersburg
$1195.50 INCLUDING ALL TAXES
Departs 12 September





Calgary-Marseille, France
Roundtrip Airfare & 6 Nights Accommodation

Citadines Prado Chanot Marseille $1162 INCLUDING ALL TAXES
Departs 12 September



Calgary-Oslo, Norway
Roundtrip Airfare & 6 Nights Accommodation
Comfort Hotel Xpress 
$1176 INCLUDING ALL TAXES
Departs 12 September
                     




**Rates are per person, subject to availability and include taxes & surcharges

Wednesday, April 20, 2011

Today's Best Cruise Bargains




7 Night Mexican Riviera
Carnival Splendor Departs 30 October 2011
Departs & Ends in Los Angeles. Stops in Puerto Vallarta, Mazatlan, & Los Cabos
Best Priced Inside Cabin  $430.21US including all port charges



8 Night Western Caribbean/Costa Rica                             
Carnival Freedom Departs 22 October 2011
Departs & Ends in Ft Lauderdale. Stops in Cozumel, Limon & Colon
Best Priced Inside Cabin $524.66US including all port charges




7 Night Hong Kong to Tianjin
Royal Caribbean – Legend of the Seas. Departs 16 July 2011
Departs Hong Kong & Ends in Tianjin. Stops in Okinawa & Cheju City
Best Priced Inside Cabin $519CAD including all port charges





8 Nights Indonesia & Bali
Royal Caribbean- Legend of the Seas. Departs 13 Jan 2012
Departs & Ends in Singapore. Stops in Semarang, Benoa & Lombok
Best Priced Inside Cabin  $528 CAD including all port charges





7 Night Alaska Glacier Discovery
Holland America- Zaandam. Departs 05 June 2011
Departs Seward & Ends in Vancouver. Stops in College Fjord, Glacier Bay, Haines, Juneau & Ketchikan
Best Priced Inside Cabin $620.74CAD including all port charges


15 Night Eastern Mediterranean
Norwegian Cruise – Jade. Departs 29 April 2011
Departs Barcelona & Ends in Venice. Stops in Monte Carlo, Florence, Rome, Katacolon, Athens, Ephesus, & Istanbul
Best Priced Inside Cabin $684.27US including all port charges



14 Night Transatlantic Westbound
Royal Caribbean- Grandeur of the Seas. Departs 30 October 2011
Departs Palma Mallorca & Ends Colon, Panama. Stops in Tenerife, St Maarten, Antigua & Barbados
Best Priced Inside Cabin $408.52CAD including all port charges




**Rates are per person, based on double occupancy & are subject to availability**










Tuesday, April 19, 2011

All Inclusive Cuba Bargain from Kelowna



Kelowna-Holguin, Cuba
Roundtrip Airfare, 7 Nights Accommodation & Airport Transfers




4 Star All Inclusive Brisas Guardalavaca   $819.24 including all taxes
4 Restaurants, 7 bars including a swim up bar, 24 hour snacks.
This is a resort that I’ve had very good reviews with over the years and it’s at a fantastic price. Recommended & great value. 
http://www.brisasguardalavaca.com/home.php

5 Star All Inclusive Paradisus Rio de Oro $1412.24 including all taxes
8 Restaurants, 5 Bars, Adults Only, Spa.
This is the best rated resort in Holguin. The Paradisus chain is very reputable and this is an excellent price for this resort.





***Price is per person, based on double occupancy & is subject to availability
***Departs 10 June from Kelowna. This flight does have a forced overnight in Toronto on the way home. Add $42.50/person to stay at the Sandalwood Suites Toronto Airport or $72/person to stay at the Sheraton Gateway Hotel


Introduction to Guardalavaca
Guardalavaca's rural and somnolent past is reflected in the resort's poetic name, which literally means "watch the cow." Though today the moniker evokes a pastoral setting that hardly seems consistent with the coterie of full-fledged, all-inclusive resort hotels that gaze out over some of the finest beaches in Cuba, Guardalavaca remains charmingly low-key. But it is one of the hottest destinations on the island.
Guardalavaca is both a bucket-term for a series of neighboring beaches north of Holguín and the namesake for one small town and specific beach. For my money, Guardalavaca is the finest resort area in the eastern half of the island; though considerably smaller, it is poised to pose a stiff challenge to Varadero as the nation's premier vacation destination. Not (yet) nearly as massively commercialized, Guardalavaca is perhaps even more beautiful, a stunning three-stripe canvas of intensely green tropical vegetation, stone-white sand, and pristine turquoise seas well protected by coral reefs.
Christopher Columbus first sailed around the coast at Guardalavaca, landing just to the west at the Bay of Bariay in late 1492. He declared it "the most beautiful land that human eyes have ever seen." Columbus may have been given to hyperbole, repeatedly touting the unrivaled virtues of the places where he dropped anchor, but his assessment of Guardalavaca remains pretty accurate. The area was originally home to several indigenous groups, and today it is recognized as Cuba's archaeological capital, primarily for the discovery of the 15th-century Arawakan Indian village and burial site near Guardalavaca, one of the most important pre-Columbian sites in the Caribbean. The bohíos (thatched-roof huts) that dot the thickly wooded hills still evoke a sense of Caribbean discovery more than 500 years later.
The town of Guardalavaca remains a dusty country backdrop to the resort hotels that now dwarf it. The foundations of Guardalavaca's resort development were laid in the late 1970s: Fidel Castro himself inaugurated the first hotel here, swimming laps in its large square pool. "Guardalavaca" now denotes not only the eponymous town and beach, but is also used to refer to the entire resort, strung along several nearby beaches and continuing to expand. Playa Esmeralda and Playa Pesquero (also known as Costa Verde) are the two newest and most exclusive beaches to be developed.
The backdrop to the beaches is a bucolic region thick with sugar-cane fields, grazing cattle, and luxuriant, rolling hills sprinkled with royal palms. The zone is being touted as an eco-tourist paradise; in addition to scuba diving at a dozen dive sites, hiking, biking, and horseback-riding trips are primed to take off in the near future. A dozen nature preserves, including one declared a UNESCO World Biosphere Reserve, dot the region. Side trips from Guardalavaca are easy to arrange.





Monday, April 18, 2011

One of my favourite travel shows of all time.

This is a hard program to find these days. I haven't come across any DVD opportunities, and it's even hard to find the episodes online which is pretty amazing considering what you can find on the web these days. Anyways, Enjoy this full episode that I've come across in Hong Kong :)


When should I book to get the best deal on..... ?


The All Inclusive Resorts
An all-inclusive resort is a holiday resort that includes all meals, soft drinks, and most alcoholic drinks in the price. Many also offer a selection of sports and other activities included in the price as well. These resorts are often packaged up with airfare & airport transportation from Canadian Tour Operators.

The Canadian Tour Operators: The biggest and most well known tour operators in Canada are Sunwing/Signature, Transat Holidays/Nolitours, Westjet Vacations & Air Canada Vacations. If you’ve ever researched for all inclusive packages online and there are literally hundreds of different retail sites that you can search this product on (examples Sell Off Vacations, Itravel2000, Red Tag, Flight Centre etc) but the truth is… they are all offering the exact same pricing and product. You are wasting your time by searching in between those sites. You may as well just pick the one site that you find the easiest to look at. Now I know that some of you are going to say, well that’s not the case…I looked at Sell Off Vacations last week and they were way higher than the price I just pulled up on X website. But what you really need to know here is that the Canadian tour operators change their prices often. It’s not because you’re on X website, in fact… if you went back to Sell Off Vacations at the same time you pulled up the price on X website then you’d realize they are now both the same price.

If all the retailers are offering you the same prices…then where do you get the deals?  The pricing comes directly from the Canadian tour operators. So when do you book? There’s no perfect answer to this question as it can vary on several factors…but mostly it’s based on Supply & Demand.

When searching for an all-inclusive vacation from Canada, you generally should stay away from the large internet agencies such as Expedia, Travelocity, Orbitz etc. They are not really in the charter market & while you can still price out all-inclusive vacations with them, they are often packaged up with scheduled airlines with multiple stops & crazy layovers. You can spend exorbitant amounts of time trying to find a good deal on these sites while maintain a reasonable flight schedule. More often than not, they are nowhere close to the Canadian tour operators in pricing and rarely offer non-stop flight options.

Now, when you’re dealing with the “All Inclusive” resorts that offer variety and best value for Canadians, then you’re often looking at Mexico, Cuba & the Dominican Republic. Other options that can sometimes offer great value are Costa Rica, Panama, Jamaica, Margarita Island & El Salvador. You can find All Inclusive resorts also in the Bahamas, Aruba, Antigua, Turks & Caicos, St Martin, St Lucia & Curacao although these are generally considered Premium islands in the Canadian market with less competition resulting in higher prices.
There are a few patterns that emerge when you work in this industry and are constantly watching prices. For the most part, you won’t see much change in the prices till around 4-6 weeks prior to departure. At this point, if the tour operators are sitting on empty planes, they start to get nervous and lower the prices to fill up the planes. This is not always the case and it really depends on how many seats they are needing to fill. The emptier the plane, the better the price drop. When it drops to 1-2 weeks prior to the departure and that flight is still empty, then you can find the most insane deals. In a supply and demand market, you need to know when the peak & off-peak times are.

Christmas & New Years is by far the busiest time for travel to any destination. Pretty much, anything from about the 19th December through till around the 6th January is going to be higher than any other time of year. If you need to travel within this time, then you are better off booking early,  paying for the premium travel time but being able to choose from the most variety of destinations and properties. Generally, if you wait to long to book during this time…you’ll be left with slim choices and still high pricing. I can count on one hand the number of actual deals I’ve seen during this time of year and I’ve been doing this a long time.

School Holidays – Easter, Reading Week, March Break & really any long weekend for schools. Same rules apply as it does with Christmas & New Years. You can occasionally still get a good deal during these times, but they are so far and few between that it’s usually best to book early and choose exactly what you want. General rule of thumb: If school is out… you’re likely not going to get a bargain.

November/Early December- This is a great time to get good travel bargains. It’s generally the biggest window of time for multiple deals as you can find them anytime from the beginning of November through early December.

Mid January- This is almost always a good time to get a great bargain on travel. Many people have either just started or just finished paying for Christmas presents, Kids are back in school, and year after year the second to third week in January tends to be one of the best times to go. It’s generally still bitter cold no matter where you are in Canada at this time, so it’s a good time to head for that beach vacation in the sun.

April- Another great month to get good travel bargains. It’s the end of the season for many chartered sun destinations (Generally they run from November-April from many cities), it’s starting to warm up here in Canada and people are thinking and planning for Summer. The only catch that can sometimes happen in April is the Easter weekend. You have to stay away from Easter dates and that date varies in April from year to year.

Summer- Now based on the supply & demand theory… you’d think that the summer would be a good time to get travel deals south. But you need to keep in mind that there’s also far fewer flights and less destination options. You can get deals through the summer but they are pretty sporadic and usually not as cheap as the deals you can find in November, Early December, Mid January and April.

Flexibility

Part 1. Travel Dates. -The more flexible you are in your travel dates the better. If you’ve only got one week’s vacation and it’s on a specific date then you’re odds at getting a good deal specifically on that date is considerably low. You really need about a 2-3 week window & the ability to book your travel with minimal notice from departure to take advantage of the best deals

Part 2. Destination. – Don’t get caught up in one destination. Most people are just looking for a hot getaway with a nice beach & a good resort. During the peak times November-April for Sun travel, you can often have many choices of destinations. It’s a game of odds. You are decreasing your odds substantially if you take away most of the options.

Part 3. Specific Resorts. – This can sometimes be a tough one as once you start looking through the travel brochures and website you’ll immediately be drawn to particular resorts. There’s a two-fold problem with this. One is destination, if you take away most of your options, then the odds of you getting a deal on what you want is very low. The other is that when they start dropping their prices especially when they drop to extremely low rates, it’s usually only to a couple of select resorts. You’ll see 2 or 3 hotels at truly incredible pricing, but then most of the other resorts will still be at their regular prices or close to them. If your holding out for your one resort, then it’s a big gamble. There’s more chance of that resort selling out completely.

When you’re ready to book or if you have questions before you book, then contact me.. I have no service fees at all. This is my job and this is what I do best at. There are thousands of choices and in a matter of minutes I can steer you towards the property or destination that is right for you and steer you away from the pitfalls that many people fall in when they book online.